I will be sure to update my review if they do return. UPDATE 2 02/10/2017: Someone in the comments mentioned that my Netgear/QoS solution worked for them and shared that “All SkyBell MAC IDs start with "D0:C1:93". ” I thought this may be helpful to anyone trying to do their own troubleshooting. One other issue I have noticed is if I try to launch Skybell through the notification popup that I get from a button press or motion detection, all I get is a black screen. But if I ignore the convenient popup and instead go to the app and launch it and then click watch live everything is fine. I have read several reviews of the 2. 0 that had this same issue so I hope it is something they are aware of and attempting to fix. Areas SkyBell needs to improve: Better trained customer support, better mounting screw, better speakers, hardware that plays nice with a broader range of routers and phones, and equal treatment of iOS and Android. Photos: Installed on wall looking good, day time on demand video, night time video so you can see color night vision no porch light is on, and one where you can see just how dark it is on my front porch before starting the night vision video top part of the picture with the watch live button in it. May 31, 2016I have been using this product for 4 months now installed in December 2015 and have been using it successfully for months. I do not usually write such lengthy reviews but I have summarized my experience at the top and then broken it down further below for those that are on the fence about this product or those that are looking for more information.